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// policies — order cancellation

Order Cancellation

We process and ship orders as quickly as possible. If you need to cancel your order, please review the policy below.

before shipment:
Cancellable on request
after shipment:
Return after delivery
order cutoff:
2:00 PM on business days
how to cancel:
Email or call with order number
refund processed:
Within 7 business days
refunded to:
Original payment method

// the deciding factor

Has it shipped yet?

Whether an order can still be cancelled comes down to one thing: whether it has left our hands.

01

Before your order ships

  • Orders can be cancelled if the cancellation request is received before the order has been processed and shipped.
  • To request a cancellation, contact our customer support team as soon as possible with your order number.
  • Orders placed before our 2:00 PM cutoff are typically processed the same business day, so please reach out quickly if you need to cancel.
02

After your order ships

  • Once an order has been shipped, it generally cannot be cancelled.
  • If you no longer want the item, you may request a return after delivery in accordance with our Refund & Returns Policy.

Read the Refund & Returns Policy

// the details

How to cancel, and what you get back.

// 03

Custom or personalized orders

If your order includes custom-made or personalized products, cancellation may not be possible once production has begun. Contact us as soon as possible and we will let you know what options are available for your specific order.

// 04

How to request a cancellation

To cancel your order, contact us using the details at the bottom of this page and include:

  1. 01

    Your full name

    As it appears on the order.

  2. 02

    Your order number

    From your order confirmation email.

  3. 03

    Reason for cancellation

    Optional, but it helps us improve.

You can also reach us through our contact page. We will confirm by email whether your order was cancelled in time.

// 05

Refunds for cancelled orders

  • If your cancellation request is approved before shipment, a full refund will be issued to your original payment method.
  • Approved refunds are processed within 7 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

For processing and delivery times, see our Shipping Policy.

// 06 — contact us

Need to cancel? Reach us quickly.

The sooner we hear from you, the more likely we can stop the order before it ships. Have your order number ready.

Changed your mind? Email us before it ships.

Send your name and order number, and we'll confirm by email whether the order was cancelled in time.

Email Contact@mowuva.com
Order Cancellation Policy | Mowuva