• Free shipping on every US order
Order status
MOWUVA

// policies — shipping

Shipping Policy

Everything you need to know about how Mowuva orders are processed, shipped, and delivered.

order cutoff:
2:00 PM on business days
handling time:
0–1 business day (Monday–Friday)
transit time:
1–2 business days (Monday–Friday)
total estimate:
1–3 business days
destinations:
United States only
shipping cost:
Free on every order

// 01 — processing & delivery times

From checkout to your door in 1–3 business days.

  1. 01

    Order placed

    Orders placed before 2:00 PM on a business day start handling the same day. Later orders start the next business day.

  2. 02

    Packed & handed to carrier

    Handling takes 0–1 business day. Slabs ship in rigid packaging; sealed product stays factory-sealed.

  3. 03

    In transit

    1–2 business days within the United States. Tracking is emailed as soon as the parcel leaves us.

Business days are Monday to Friday, excluding US federal holidays. Estimates are for addresses within the United States.

// the details

What happens after you order.

// 02

Destinations

We currently ship within the United States only. We do not offer international shipping at this time.

// 03

Shipping costs

We offer free shipping on all orders within the United States. There are no hidden charges — the total you see at checkout is the total you pay.

// 04

Order tracking

  • Once your order ships, you will receive a shipping confirmation email with a tracking number.
  • Please allow up to 48 hours for tracking information to become active.
  • You can also view your order status anytime through your account, or on the Track your order page.

// 05

Delivery delays

Occasionally, deliveries can be delayed by carriers, weather, or other circumstances outside our control. If your order is significantly delayed, contact us with your order number and we will follow up with the carrier on your behalf.

// 06

Incorrect shipping address

Please double-check your shipping address at checkout. If you notice an error, contact us immediately — if your order has not yet shipped, we will do our best to update the address. Once an order has shipped, we may not be able to make changes.

// 07

Lost or damaged packages

  • If your package is lost in transit or arrives damaged, contact us with your order number and tracking information.
  • For damaged items, photos of the packaging and product help us resolve the claim faster.
  • Our support team will work with the shipping carrier to resolve the issue as quickly as possible.

For returns and refunds, please see our Refund & Returns Policy.

// 08 — contact us

Questions about a shipment?

Have your order number ready and write or call during support hours. A person answers.

Already ordered? Follow your parcel.

Enter your order number and email, or a carrier tracking number, to see where your order is.

Track your order
Shipping Policy | Mowuva