// contact — a person answers

Contact us

Questions about a graded card, an order, a return or wholesale — write or call, and a person at Mowuva replies, usually within one business day.

// 01 — how to reach us

Two ways to reach us, one address.

No ticket system and no chatbot. Email is answered by the same people who list, check and pack the cards.

// 02 — send a message

Pick a topic and add your order number or the listing title. The more specific the message, the faster the reply.

// 03 — what to include

Most questions are already covered on a policy page. Each one is linked below, next to what to send us if you still need a hand.

01
Question about a listing
The listing title or its link. Ask for extra photos of the holder, label or card and we send them before you buy.
Read the FAQ
02
Order status or tracking
Your order number from the confirmation email. Tracking can take up to 48 hours to go live after dispatch.
Track your order
03
Return or refund
Your order number, the reason, and photos if the item arrived damaged. We confirm eligibility and send the return address.
Refund & Returns Policy
04
Cancel or change an order
Your order number, as soon as possible. Orders before the 2:00 PM cutoff are usually processed the same business day.
Order Cancellation
05
Wholesale inquiry
Your business name, website or storefront, and the sections you are interested in.
Wholesale Policies
06
Something else
Press, partnerships, a card you are looking for, or anything that does not fit above. Write it in your own words.
About Mowuva

// 04 — where we are

Mowuva is an online shop. We do not have a walk-in counter, so please get in touch before sending anything to this address.

Already ordered? Check where it is first.

Tracking is emailed at dispatch. If it has been more than 48 hours with no update, email us with your order number.