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// policies — refund & returns

Refund & Returns Policy

If something isn't right with your order, we'll make it right. Here is how returns and refunds work at Mowuva.

return window:
90 days from delivery
condition:
Unused, original packaging
before shipping back:
Contact us first
return method:
Trackable shipping
refund processed:
Within 7 business days
refunded to:
Original payment method

// 01 — return eligibility

90 days to change your mind.

You can request a return within 90 days of the delivery date. To be eligible for a return, items must be:

  • Unused and in the same condition you received them,
  • In their original packaging, with all included parts and accessories,
  • Accompanied by your order number or proof of purchase.

Graded cards must still be in their original, intact holder with the label unaltered, and sealed product must remain factory-sealed. If an item has been opened or removed from its holder, contact us and we will advise the best option for your situation.

// 02 — how to request a return

Three steps, in this order.

  1. 01

    Reach out first

    Contact our support team before sending anything back. Include your order number and the reason for the return. Unauthorized returns may not be accepted.

  2. 02

    Wait for instructions

    We will confirm whether your item is eligible and send you the return instructions, including the correct return address. Do not ship items back without confirmation.

  3. 03

    Return the item

    Pack the item securely in its original packaging and ship it following the instructions we provide. Keep your shipping receipt until the return is complete.

// the details

What happens once a return is approved.

// 03

Return method

Returns must be shipped using a trackable shipping method. Keep your tracking number and shipping receipt until your refund has been issued. We recommend packing slabs in rigid packaging so they arrive back in the same condition they left.

// 04

Refund process

  • Once we receive and inspect your return, we will notify you of the outcome by email.
  • Approved refunds are processed within 7 business days of receiving and inspecting your return, and are issued to your original payment method.
  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

// 05

Wrong or damaged items

If you receive the wrong item, or your order arrives damaged or defective, contact us as soon as possible after delivery with your order number and photos of the item and packaging. We will arrange a replacement, exchange, or refund at no additional cost to you.

For processing and delivery times, see our Shipping Policy.

// 07 — need help?

Questions about a return or refund?

Contact our support team and we'll walk you through it. Have your order number ready.

Need to start a return? Write to us first.

Send your order number and the reason for the return, and we'll reply with the return address and instructions.

Email Contact@mowuva.com
Refund & Returns Policy | Mowuva